Tree House Breakfast and After School Club
All About Us
Tansley Tree House is an ‘Out of School’ club that has been set up in collaboration with the headteacher and governors of Tansley Primary School, Ofsted, and the parents of children attending the school.
The provision is for parents who wish to have more flexibility in their working arrangements, and who require high-quality, affordable child care. It is also for any child in the school that wishes to take part in the activities on offer.
We are a non-profit making service.
This statement outlines the services that children, parents/carers and the community can expect from Tansley Tree House, and the values that inform our work:
Our Club aims to:
• Provide a happy, safe, warm and stimulating environment for all children to play, learn and develop freely.
• Help children to develop responsibility for themselves and their actions and to become competent, confident, independent and co-operative individuals.
• Encourage children to have a positive attitude and respect for both themselves and other people.
• Promote a positive relationship with parents/carers and work in partnership with them to provide high quality play and care for their children.
• Offer inclusive services that are accessible to all children at Tansley Primary School.
• Undergo regular monitoring and evaluation of our services to ensure that the Club continues to meet the needs of children and parents/carers.
Our Club is committed to meeting the needs of parents and carers by:
• Listening and responding to their views and concerns.
• Keeping them informed of our policies and procedures, including opening times, fees and charges, and programmes of activities.
• Sharing and discussing their child’s achievements, experiences, progress and friendships, along with any difficulties that may arise.
Our Club is committed to providing:
• Care and activities that put the needs and safety of children first.
• A programme of activities that is interesting, educational, stimulating and fun.
• Activities that promote each child’s social, physical, moral and intellectual development.
• Access to a variety of facilities and equipment under safe and supervised conditions.
• A staff team that is experienced, well trained and properly supported.
• Services that meet the conditions of the Children’s Act 1989 and all other relevant childcare legislation, wherever they apply.
• An environment where no child is bullied or suffers discrimination in any form.
There is a good selection of play, construction, creative and physical equipment available for the children to share with their friends or enjoy on their own. They are also given time to relax as well as play.
Children are given many opportunities to learn new skills and are encouraged to have a range of experiences at the club. We offer developmentally appropriate activities and a high level of adult support and care.
They will be registered and welcomed by the staff.
The children will be given a drink, a snack and a piece of fruit.
The children are supported in carrying out a range of activities, indoors or outdoors. Or they may wish to relax, by reading a book or chatting with friends.
Those children who have homework to complete will be able to study using the computers or in a quiet area. The staff members are there to help them and are only to happy to listen to them read their book.
Parents may collect their child at any time during the session, but no later than 5.30pm. They make contact with a staff member and sign their child out.
Arrivals and Departures
Tansley Tree House staff will give a warm and friendly welcome to each child on arrival and ensure that they depart safely at the end of each session.
It is the responsibility of all staff to ensure that an accurate record is kept of all children in the Club, and that any arrival or departure to and from the premises is recorded in the register. The register will be kept in an accessible location on the premises at all times. This process will be supplemented by regular head counts during the session.
On arrival, a member of staff will immediately record the child’s attendance in the daily register, including the time of registration. If the parent/carer wants their child to be given medicine during the day by a member of staff, they must complete and sign the Administering Medication Form. Further details of this procedure are contained in the Club’s Health, Illness and Emergency policy.
If the child is to be collected by someone other than the parent/carer, this must be indicated to a member of staff and recorded before the start of the session. The adult nominated to collect a child must be aged 16 years and over and be known to the staff or have suitable identification. In the event that someone else should arrive without prior knowledge, the Club will telephone the parent/carer immediately.
If the parent/carer or alternative nominated adult is going to be late to collect their child, staff must be informed of this on arrival. If the designated adult is late in picking up their child without prior warning, the provisions of the Uncollected Children policy will be activated. Upon departure, the register will be marked to show that the child has left the premises. The time of departure will also be recorded.
No child will be allowed to leave the Club unaccompanied unless signed permission is provided by the parent/carer.
If a child is going to be absent from a session, parents must indicate this to the Club in advance
Admissions and Fees
Tansley Tree House is committed to providing a fair and open admission system that offers a competitively priced and good value service. Priority for places will be given to children from Tansley Primary School. Children will be accepted from other local primary schools if there is availability.
When a parent/carer contacts the Club enquiring about a place for their child, they will be given all the relevant information and informed of whether there is currently a suitable place available for their child. If a suitable place is available the parent/carer and, where possible, the child will be invited to visit the Club and speak to members of staff. If the parent/carer agrees to abide by all the terms and conditions of admission, including the level of fees and arrangements for payment, they will be asked to complete and sign the Admissions Form to confirm their child’s place. Parents/carers will also be asked to complete and sign the Emergency Medical Treatment Form. Once the admission is secure, the parent/carer concerned will be contacted to arrange a date for the child’s first session at the Club. Parents sending children from other schools will be required to make suitable transport arrangements from their child(ren)’s school to Tansley Primary School, once a place has been secured.
To ensure that admissions to the Club are offered on a fair basis, the following procedure will apply to the management of waiting lists:
• If, on making an enquiry about a place for their child, a parent/carer is informed that there is not currently a suitable one available, the Club’s waiting list procedure will be explained and then activated on the parent/carer’s behalf.
• Parents/carers will be required to complete an Application Form indicating the days they wish their child to attend. The details of this request will be placed on the waiting list, in the order that they are submitted.
• The waiting list will be kept and used on a ‘first come first served’ basis with priority given to pupils attending Tansley Primary School. The Club will advise the parent/carer of how long they are likely to have to wait before a suitable place becomes available. This information will only be an estimate and will not constitute a binding guarantee from the Club.
• When a vacancy at the Club becomes available, the parent/carer whose child is suitable for the place and is highest up on the waiting list will be contacted.
• If that parent/carer still wishes to take up the place for their child, they will be asked to complete the Admissions Form and follow the remaining steps of the admissions procedure outlined above.
* If the parent/carer concerned no longer wishes to take up a place, the parent/carer of the next suitable child on the list will be contacted.
The Club understands that the cost of registered childcare may seem expensive to a parent/carer. However, providing a high quality, safe and stimulating service for children is not cheap and to ensure the continued high standards and sustainability of the Club, it must ask that parents/carers respect its policy in respect of fees.
• The level of fees will be set by the Club Managers and reviewed annually.
• If there are more than two siblings attending the club, each additional sibling will be charged at the reduced rate detailed on the fees information.
• Payment of fees should be made monthly, seven days after being invoiced. Alternative payment arrangements may be considered following consultation. Childcare vouchers will be accepted with prior notice. (Please ask the club for details)
• If there is availability, children may attend the Club on a more casual basis (giving prior notice by noon on day at the latest) providing there is an appropriate ratio of adults to children. Occasional users would need to have been pre-registered. It is free to register at our Club. We are a flexible service and therefore charges are only made for services used. If you need to cancel or amend your booking form NO charge will be made.
• If the fees are not paid on time, the Club will notify the parent/carer in writing and request payment at the earliest possible opportunity with an additional 10% charge added to the invoice.
• The Managers of the Club have the right to issue a formal warning to the parent/carer and inform them that continued late payment will result in their child’s place at the Club being forfeited.
• If fees are paid persistently late or not at all with no explanation, the Club will be forced to terminate that child’s place. Under exceptional circumstances, the Club Managers may agree to allow the child to continue attending the Club for the remainder of that week.
• Parents/carers are asked to give 2 weeks notice if they no longer require a place for their child at the Club.
• Parents/carers are encouraged to speak to a member of staff or the Club Managers if they have any query about the fees policy, or if, for any reason, they are likely to have difficulty in making a payment on time. Parents/carers are strongly advised to arrange a meeting at the earliest possible opportunity, to avoid jeopardising their child’s place at the Club. Club Manager: Tracey Holmes (admissions) Tel: 01629 582448
Tansley Tree House has the highest regard for the safety of the children in our care – from the moment they arrive to the moment that they leave.
At the end of every session, the Club will ensure that all children are collected by a parent, carer or designated adult, in accordance with the Arrivals and Departures policy. If for some reason a child is not collected at the end of a session, the following procedures will be activated:
• If a parent, carer or designated adult is more than 15 minutes late in collecting their child the Leader will call the parent, carer or designated adult, and use any other emergency contact details available in order to try to ascertain the cause for the delay, and how long it is likely to last. Messages will always be left on any answerphone requesting a prompt reply.
• While waiting to be collected, the child will be supervised by at least two members of staff who will offer them as much support and reassurance as is necessary.
• If, after repeated attempts, no contact is made with the parent, carer or designated adult, and a further period of 30 minutes has elapsed, the Leader will inform a Club Manager and the local social services department will be called for advice.
• In the event of the social services being called and responsibility for the child being passed to a child protection agency, the Leader will attempt to leave a further telephone message with the parent/carer or designated adults’ answer phone. Furthermore, a note will be left on the door of the Club’s premises informing the parent, carer or designated adult of what has happened. The note will reassure them of their child’s safety and instruct them to contact the local social services department.
• Under no circumstances will a child be taken to the home of a member of staff, or away from the Club’s premises unless absolutely necessary, in the course of waiting for them to be collected at the end of a session.
• The child will remain in the care of the Club until they are collected by the parent, carer or designated adult, or alternatively placed in the care of social services.
• Incidents of late collection will be recorded by the Leader and discussed with parents/carers at the earliest opportunity. Late collection will result in additional charges and persistent late collection may result in the loss of their child’s place at the Club.
Suspensions and Exclusions
Tansley Tree House is committed to dealing with negative behaviour in a non-confrontational and constructive manner. Wherever possible, disruptive or challenging behaviour will be tackled collectively between staff and children in the Club. Such procedures are outlined in the Behaviour Management policy.
Staff will always keep parents/carers informed about behaviour management issues relating to their child and attempt to work with them to tackle the causes of disruptive or unacceptable behaviour.
Tansley Tree House is committed to placing the best interests of children’s welfare, care and development at the centre of all staffing matters.
• The Leader and all staff will be suitably qualified, have relevant experience and have undergone full Criminal Records Bureau checks.
* The Club is conscious of the importance of maintaining adequate staff to child ratios, ensuring that children are cared for safely and given adequate attention and support. In all cases the minimum staffing ratio for children aged 4-7 will be 1:8. For children aged over eight, the Club will make every effort to maintain a ratio of staff to children of at least 1:10.
*The Club Managers will ensure that there are always at least two members of staff on duty at the premises at any given time. They will ensure that suitable and sufficient contingency plans are in place to cover emergencies, unexpected staff absences, holidays and sickness.
Tansley Tree House is aware that some children have special educational needs and/or physical disabilities, that require particular support and assistance. We are committed to taking appropriate action to make sure that all children are able to access our services, made to feel welcome, and that our activities promote their welfare and development. The Club is committed to the integration of all children in its care. The Club also believes that children with special educational needs and/or physical disabilities have a right to play, learn and be able to develop to their full potential alongside other children. Whenever possible, children with special educational needs and/or physical disabilities will have access to the same facilities, activities and play opportunities as their peers. Everybody stands to gain if all children are allowed to share the same opportunities and are helped to overcome any disadvantages that they may face.
The policies, procedures and practices of the Club in relation to children with special educational needs and/or physical disabilities are consistent with current legislation and guidance. These include the Special Educational Needs and Disability Act 2001 and the Disability Discrimination Act 1995.
The Club believes that by identifying individual needs and taking proactive steps alongside parents/carers and other statutory professionals or agencies, all children should be able to play a full, active and equal part in the Club’s activities.
All children are unique and the amount of time that a child takes to settle into our Club can vary. Therefore, children will be given time to settle in at their own pace, so as to make them feel welcome, safe and confident in a new environment.
The Club strongly encourages parents/carers to visit the premises with their children during the week before they are due to start. During this week, the
Club requires that the parents/carers concerned both complete and return the Admission Form.
Tansley Tree House has the highest regard for the safety of the children in our care. Staff will always be extremely aware of the potential for children to go missing during sessions. Even when all precautions are properly observed, emergencies can still arise. Therefore members of staff will undertake periodic head counts, especially at the transition points between sessions (in addition to the registration procedures set out in the Arrival and Departures policy).
Health, Illness and Emergency
Tansley Tree House is committed to encouraging and promoting good health and to dealing efficiently and effectively with illnesses and emergencies that may arise while children are in our care.
Under duties set out in the Health and Safety (First Aid) Regulations 1981, the
Club recognises its responsibilities in providing adequate and appropriate equipment, facilities and personnel to enable suitable first aid to be given at the Club. The Club has a designated member of staff responsible for First Aid. This person has an up to date First Aid certificate. They are responsible for administering basic First Aid when necessary and appropriate.
The Club Managers and the designated member of staff will ensure that there is a fully trained First Aider available at all times during sessions at the Club.
In the Event of a Major Accident, Incident or Illness
The Club requests that parents/carers complete and sign the Emergency
Medical Treatment Form enabling the Leader or any member of staff so empowered, to give permission for emergency medical treatment for their child in the event of a major accident, incident or illness occurring at the club.
*Parents/carers will be made fully aware of the details of any incidents involving their child’s health and safety, and any actions taken by the Club and its staff.
• If the child does not need hospital treatment and is judged to be able to safely remain at the Club, the First Aider will remove the child from the activities and, if appropriate, treat the injury/illness themselves.
• If and when the child is feeling sufficiently better, they will be resettled back into the activities, but will be kept under close supervision for the remainder of the session.
• At the end of the session, the First Aider will fully inform the parent/carer of the incident or accident and any treatment given.
• If the injury or illness incurred is such that treatment by the First Aider is deemed inappropriate, but does not warrant hospitalisation, the parent/carer will be contacted immediately and asked to collect their child. Until the parent/carer arrives, the child will be kept under close supervision and as comfortable as possible.
• Wherever possible, children who are prescribed medication should receive their doses at home. Staff may only administer medication to the child if the request to do so is from the child’s parent or carer and is given in writing at the start of a session, stating frequency and dosage. Parents/carers can make such a request by completing and signing the Administrating
• Staff have the right to decline such a request from a parent/carer if they are in any way uncomfortable with this. The Club is likely to decline a request from parents/carers to administer medication where this involves technical knowledge or training.
The staff understand the dangers posed to children and themselves by over exposure to the sun. Children will be encouraged to wear a hat when playing outside in the sun. When deemed necessary, staff may apply sunscreen to children who cannot do so for themselves, where prior permission has be given by the parent/carer on the Admissions Form. In hot weather, staff will encourage children to drink water frequently. Staff will also ensure that shady areas out of the sun are always available to children when playing outside.
Closing the centre in an emergency
In very exceptional circumstances, the Club may need to be closed at very
short notice due to an unexpected emergency. Such incidents could include:
• Serious weather conditions (combined with heating system failure).
• Burst water pipes.
• Discovery of dangerous structural damage.
• Fire or bomb scare/explosion.
• Death of a member of staff.
• Serious assault on a staff member by the public.
• Serious accident or illness.
In such circumstances, the Club Managers and staff will ensure that all steps are taken to keep both the children and themselves safe. All staff and children will assemble at the pre-arranged venue, where a register will be taken.
Steps will then be taken to inform parents/carers and to take the necessary actions in relation to the cause of the closure. All children will be supervised until they are safely collected.
Food and Drink
Tanlsey Tree House is committed to providing healthy, nutritious and tasty food and drinks for children during our sessions. The Club Managers and staff will make every effort to ensure that food and drink is safely prepared and sensitive to the dietary, religious and cultural requirements of all the children.
The Club recognises the importance of healthy eating and a balanced and nutritious diet. Because of this, the Club will endeavour to make a variety of foods available including; plenty of fruit and low fat and low sugary food. The Club will not provide sweets for children and will avoid excessive amounts of fatty or sugary foods. The Club will provide a choice of non-sugary drinks and make sure that fresh drinking water is available at all times.
Cultural and Religious Diversity
The Club and its staff are committed to embracing the cultural and religious diversity of the families who use our services. The Club Managers and staff will work with parents/carers to ensure that any particular dietary requirements are met.
Tansley Tree House is committed to taking positive and proactive steps to ensure that we provide a safe and caring environment, free from discrimination, for everyone in our community.The Club’s equal opportunities procedures aim to help everyone involved in the Club to counteract and eliminate both direct and indirect discrimination in decision making, employment practices and service provision and to ensure that our services strive to achieve equality of opportunity for all.
Tansley Tree House believes that children have the right to be completely secure from both the fear and reality of abuse, and we are committed to protecting all the children in our care from harm.
Tansley Tree House’s day to day manager is the named Child Protection Officer. This Officer has suitable experience, training and expertise, and will be responsible for liaising with social services, the Local Safe Guarding Board and Ofsted in any child protection matter. Tansley Tree House’s Child Protection procedures comply with all relevant legislation.
Care, Learning and Play
The programme of activities and the atmosphere of Tansley Tree House aims to encourage confidence, independence and enjoyment. Our work has, as its core, the aim of enabling children to develop their emotional, social, cognitive, interpersonal and physical skills, and their desire to explore, discover and be creative.
The Club will provide a well-planned and organised play environment that offers children rich and stimulating experiences, alongside opportunities to explore, experiment, plan and make decisions for themselves. The programme of activities will recognise and take into account the differing ages, interests, backgrounds and abilities of the children. Activities are carefully planned to allow children to build on their natural curiosity, advance their thinking, use their imagination and develop positive social relationships. At all times, the Club will recognise a child’s individuality, effort and achievement. Wherever appropriate, children will be involved in the process of planning activities so that the programme reflects their opinions, and so that children feel some ownership over their Club.
Tansley Tree House recognises the importance of positive and effective behaviour management strategies in promoting children’s welfare, learning and enjoyment.
The aims of our Behaviour Management procedures are to help children to:
• Develop a sense of caring and respect for one another.
• Build caring and co-operative relationships with other children and adults.
• Develop a range of social skills and help them learn what constitutes acceptable behaviour.
• Develop confidence, self discipline and self esteem in an atmosphere of mutual respect and encouragement.
Tansley Tree House is committed to providing an environment for children that is safe, welcoming and free from bullying. Bullying of any form is unacceptable in our Club, whether the offender is a child or an adult. The victim is never responsible for being the target of bullying. The Club Managers and the staff will make every effort to create a tolerant and caring environment in the Club, where bullying behaviour is not acceptable. Staff will discuss the issues surrounding bullying openly, including why bullying behaviour will not be tolerated and what the consequences of bullying behaviour will be.